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    WHERE IS MY ORDER?

    If you are looking for information on the status of your order, please Order Lookup / Order Status before contacting us for immediate answers or check out FAQ

    • After you placed an order it might take 3-4 days to ship your order. 
    • We use USPS as our main carrier.
    • US transit time can take up to 3-5 days
    • International transit time can take up to 14-20 days
    • "Not Fulfilled" means we have received your order, and we are packing your order.
    • Few helpful tips for smooth delivery

    If you work during the day, we recommend you choose your workplace as the shipping destination. 

    • Tape a note to your door or communicate with your postal carrier personally instructing them that it's okay to leave packages at your door.
    • If you miss a package, your carrier will leave you a notification.
    • You will have the opportunity to contact the post office and schedule a second delivery or you have the option of picking the package up yourself.
    • For questions & concerns about your order, please send email to OrderInfo@MateFit.me with your order

    We have a 30 day return policy - To qualify:
    You must email OrderInfo@MateFit.me that you would like a refund within 30 days of shipment.
    Only 1 tea pouch should be opened, we cannot give refund if 2 or more of the same kind tea pouches are opend.
    You must email your returning Tracking # to OrderInfo@MateFit.me.
    You must ship the products back to us  
        MateFit 
        2827 Patterson Rd,
        Florissant, MO 63031